Our Terms & Conditions
The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 72 hours.
Conditions for Refunds are nil if;
- The cancellation has been made due to reasons non-related to the company.
- The company has not been contacted for more than 2 weeks of project.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
Note: Octa Animations hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Octa Animations. The company will be the rightful owner of the designs.
Your order will get archived if there is no response from your end for more than 2 weeks. Kindly get back to us within 2 business weeks otherwise your project will be archived due to lack of response as we pay our teams on hourly basis and we cannot hold the resources for a period longer than 4 weeks since the date of inititation. In order to reactivate your project, you will have to pay a nominal fee depending on your project’s scope.
SMS/EMAIL PROMOTIONAL CAMPAIGNS COMPLIANCE
We send promotional SMS/Email to our Subscriber.
Following Conditions may apply:
- Daily, Weekly, Monthly Promotional Messages Are sent to opt-in Users via SMS & Emails
- Users Can Opt-Out at any time from these campagins with no applied conditions
- Data Charges for SMS may apply based on your Carriers
- To Unsubscribe or Opt-Out reply “STOP” to any of our messages
- To information reply “HELP” to any of our messages
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by Octa Animations, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
QUALITY ASSURANCE POLICY
We do our best to meet your requirements and our designers do their best to fulfill your expectations.
We believe in providing best designs and each of our designs is well researched and well crafted.
100% SATISFACTION GUARANTEE
- Our unlimited revisions policy is to make sure that you are 100% satisfied.
- We aim at exceeding your expectations and strive to accomplish it.
- We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).
- The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
- The turnaround time will be according to the package, the minimum time required is 2 business days.
- In case of urgent order, contact our customer support team.
Animation Bees keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.
- Octa Animations will not be responsible for any communication done via any other platform than “….@octaanimations.com” or any numbers not provided by us or given on our official website
- We are not responsible for any damages caused due to other contact details not provided by us.
- We take full responsibility of all the information provided through our official domains.